UNI 14804 Certification - providers of services related to language study trips

UNI 14804 certification - providers of services related to language study tripsUNI 14804 certification - “providers of services related to language study trips – requirements” defines minimum levels of service quality offered to students who study foreign languages abroad in classes with a foreign teacher, as well as co-related services, e.g.: accommodation, surveillance and free time activities normally associated with this kind of trip.
The certification is meant for providers of study trips including schools, tour operators or travel agencies.

Important features of the certification are:

  • Information provided must be clear, transparent and comprehensive;
  • Service supply;
  • Information on managers and staff involved who must be appropriately qualified;
  • Teaching plan, evaluation of participants and course contents;
  • Accommodation;
  • Free time;
  • Welfare;
  • Head of group (the regulation establishes general requirements);
  • Client satisfaction monitoring;
  • Insurance (the regulation expects the organizer to include an insurance policy against civil responsibility risks).

The benefits are:

  • demonstrate coherence with obligatory requests;
  • raise trustworthiness with your clients;
  • guarantee communication and transparency of quality services which, thanks to the third-party monitoring activity , get credibility and pertain to the “service certification – process” scheme;
  • Better ability to adhere to legal requirements;
  • possibility of competing in foreign markets with an objective warranty of organization quality;
  • more likeliness of winning national and international tenders;
  • more possibility of getting clients;
  • improvement of the company image;
  • monitoring and cost-cutting.

The most important parts of the certification process are:

  • Definition of the purpose of certification;
  • Pre-audit (optional); Gap-analysis and diagnosis of current situation in comparison to standards. The objective is to evaluate the process conformity to the requirements of Quality Assurance. The main phases of Gap analysis include:
    • Purpose definition;
    • Audit;
    • Non-conformity reports and opportunities for improvement;
  • Certification audit
  • Certificate issue, valid for three years;
  • Monitoring audit, in order to check the conformity maintenance is kept up to the standards and continuous improvement;
  • Three year validity - when expired, the certificate can be renewed in accordance with the abovementioned procedure.