UNI 11068 - Tele-surveillance operations center certification

UNI 11068 – tele-surveillance operations center certificationPrivate vigilance organizations which operate in an operations center with activities oriented towards anti-crime, fire and rescue services, telecare etc. must have requirements according to UNI 11068 tele – survelliance, that is, structural and control procedures. It is mandatory for these organizations to be in compliance with certificate UNI 11068.
This regulation establishes project, construction and organization criteria, necessary to create an operations center capable of providing the following services efficiently:



  • fire alarm;
  • anti-theft;
  • telecare;
  • medical aid.

Essential functional requirements are mentioned as well. Organization system and procedures regarding staff selection dedicated to information, training and professional development, and the center’s manual and operational procedures are fundamental.

The benefits are:

  • demonstrate coherence with obligatory requests;
  • raise trustworthiness with your clients;
  • guarantee communication and transparency of quality services which, thanks to the third-party monitoring activity, get credibility and pertain to the “service certification – process” scheme;
  • Better ability to adhere to legal requirements
  • possibility of competing in foreign markets with an objective warranty of organization quality;
  • more likeliness of winning national and international tenders;
  • more possibility of getting clients;
  • improvement of the company image;
  • monitoring and cost-cutting.

The most important parts of the certification process are:

  • Definition of the purpose of certification;
  • Pre-audit (optional); Gap-analysis and diagnosis of current situation in comparison to standards. The objective is to evaluate the process conformity to the requirements of Quality Assurance. The main phases of Gap analysis include:
    • Purpose definition;
    • Audit;
    • Non-conformity reports and opportunities for improvement;
  • Certification audit
  • Certificate issue, valid for three years;
  • Monitoring audit, in order to check the conformity maintenance is kept up to the standards and continuous improvement;
  • Three year validity - when expired, the certificate can be renewed in accordance with the abovementioned procedure.