UNI 11034 - Childcare services

UNI 11034 – childcare servicesUNI 11034 – "childcare services regulation – service requirements" is a crucial tool related to reliability and safety of places where numerous children spend their time. It allows you to obtain objective acknowledgements about the service quality and propriety of the premises meant for childcare activities.
UNI 11034 – childcare services is dedicated to young infants (up to 3 years of age), educative services dedicated to toddlers (3 to 6 years of age), and educative services dedicated to children (0-6) such as nursery centers (public and private).
This regulation expects the managing board to define its mission, with clear objectives. They are expected to produce a technical document with written procedures, operational modes and internal responsibility, so that it is clear how the service will be provided; a kind of annual activity plan including educational projects together with the families.
This regulation requests collaboration with skilled and qualified personnel and clear indications on space and furnishing management.

The benefits are:

  • Demonstrate coherence with obligatory requests;
  • Raise trustworthiness with your clients;
  • Guarantee communication and transparency of quality services which, thanks to the third-party monitoring activity, get credibility and pertain to the “service certification – process” scheme;
  • Better ability to adhere to legal requirements;
  • Possibility of competing in foreign markets with an objective warranty of organization quality;
  • More likeliness of winning national and international tenders;
  • More possibility of getting clients;
  • Improvement of the company image;
  • Monitoring and cost-cutting.

The most important parts of the certification process are:

  • Definition of the purpose of certification;
  • Pre-audit (optional); Gap-analysis and diagnosis of current situation in comparison to standards. The objective is to evaluate the process conformity to the requirements of Quality Assurance. The main phases of Gap analysis include:
    • Purpose definition;
    • Audit;
    • Non-conformity reports and opportunities for improvement;
  • Certification audit
  • Certificate issue, valid for three years;
  • Monitoring audit, in order to check the conformity maintenance is kept up to the standards and continuous improvement;
  • Three year validity - when expired, the certificate can be renewed in accordance with the abovementioned procedure.