UNI 11010 - Certification In-home and day care services for people with disabilities

UNI 11010 - Certification In-home and day care services for people with disabilitiesUNI 11010 certification represents a "care model" for organizations that provide social assistance services for in-home clients; it focuses on the client and works according to a harmonious project and with the knowledge that only a consistent, targeted action can lead to satisfactory results.








  • Service requirements: regarding the organization and its ability to integrate into and cooperate with the local community;
  • Mission;
  • Providing information to parties outside the organization (users, family members, social services, etc.);
  • Admission requirements;
  • Requirements as to the definition and management of individual projects;
  • Treatment requirements;
  • Discharge requirements;
  • General service provider characteristics;
  • Personnel requirements;
  • Innovative service design requirements.

UNI 11010 certification is a tool designed for organizations providing in-home and day care services for people with disabilities. Obtaining the certification is not the final aim - which is developing the ability to meet users’ needs (quality) - but rather a means of ensuring such ability to the market in an unbiased, objective way, thus creating a climate of trust and enabling users to make conscious choices

The benefits are:

  • Demonstrate coherence with obligatory requests;
  • Raise trustworthiness of your clients;
  • Guarantee communication and transparency of quality services which, thanks to the third-party monitoring activity , get credibility and pertain to the “service certification – process” scheme;
  • Better ability to adhere to legal requirements;
  • Possibility of competing in foreign markets with an objective warranty of organization quality;
  • More likeliness of winning national and international tenders;
  • More possibility of getting clients;
  • Improvement of the company image;
  • Monitoring and cost-cutting.

The most important parts of the certification process are:

  • Definition of the purpose of certification;
  • Pre-audit (optional); Gap-analysis and diagnosis of current situation in comparison to standards. The objective is to evaluate the process conformity to the requirements of Quality Assurance. The main phases of Gap analysis include:
    • Purpose definition;
    • Audit;
    • Non-conformity reports and opportunities for improvement;
  • Certification audit;
  • Certificate issue, valid for three years;
  • Monitoring audit, in order to check the conformity maintenance is kept up to the standards and continuous improvement;
  • Three year validity - when expired, the certificate can be renewed in accordance with the abovementioned procedure.