UNI 10865 - Health spa services

UNI 10865 – health spa servicesUNI 10865 certification – "health spa services – service requirements" defines types of health spa treatments (thoroughly illustrated in an Appendix) and identifies “fundamental services” necessary to carry out treatments using therapeutic waters. Detailed requirements are applied to these services, divided into reception, assistance, therapies and service control activity.





The benefits are:

  • Demonstrate coherence with obligatory requests;
  • Raise trustworthiness of your clients;
  • Guarantee communication and transparency of quality services which, thanks to the third-party monitoring activity , get credibility and pertain to the “service certification – process” scheme;
  • Better ability to adhere to legal requirements;
  • Possibility of competing in foreign markets with an objective warranty of organization quality;
  • More likeliness of winning national and international tenders;
  • More possibility of getting clients;
  • Improvement of the company image;
  • Monitoring and cost-cutting.

The most important parts of the certification process are:

  • Definition of the purpose of certification;
  • Pre-audit (optional); Gap-analysis and diagnosis of current situation in comparison to standards. The objective is to evaluate the process conformity to the requirements of Quality Assurance. The main phases of Gap analysis include:
    • Purpose definition;
    • Audit;
    • Non-conformity reports and opportunities for improvement;
  • Certification audit;
  • Certificate issue, valid for three years;
  • Monitoring audit, in order to check the conformity maintenance is kept up to the standards and continuous improvement;
  • Three year validity - when expired, the certificate can be renewed in accordance with the abovementioned procedure.